Privacy Policy

Kr18 Privacy Policy — Your Data Is Safe With Us

Kr18 takes your personal data privacy seriously. This policy clearly sets out what information we collect, why we collect it, and how it is kept secure.

Last Updated: January 2026

Core Security Features

How We Protect Your Privacy

SSL Encryption Protection

All data transfers on kr18 are secured with 256-bit SSL encryption. Every piece of information — from login to payment — is exchanged through encrypted channels.

256-Bit SSL

Data Is Never Sold

Your personal information is never sold to any third party. We have a strict policy against using your data for profit — no exceptions.

No Sale of Data

Secure Data Storage

Your information is stored on secure servers. Access controls ensure that only authorized personnel can view the data they need.

Encrypted Storage

Limited Data Collection

We only collect information that is genuinely needed to provide our services. Requesting unnecessary personal data goes against our policy.

Minimal Data Collection

You Are in Control of Your Data

You have the right to view, correct, or request deletion of your stored data at any time. We always respect your rights.

Full Control

Marketing Opt-Out

No promotional emails or messages are sent without your consent. You can opt out of marketing communications at any time.

Easy Opt-Out

Important: This Privacy Policy applies to all services on the kr18 (kr18.xyz) platform. By using the site, you automatically consent to this policy.
01 Introduction & Scope

Kr18 (referred to hereinafter as "we" or "the Platform") is an entertainment-focused online gaming platform operated for players in Bangladesh. We place the highest importance on your privacy and are committed to ensuring the proper protection of your personal information.

This Privacy Policy explains what information is collected while you use the kr18 platform, how that information is used, how long it is retained, and what rights you have over your data. By registering with or using kr18, you agree to all the terms of this policy.

This policy applies equally to all pages of kr18.xyz, including the mobile version, game lobby, casino section, betting section, and payment portal. If you do not agree with this policy, please refrain from using our services and contact the support team.

02 What Information We Collect

Kr18 only collects information that is necessary to deliver our services properly, verify your identity, and meet legal obligations. Below is an overview of the types of information we collect:

Types of Data Example Reason for Collection
Identity Information Full name, date of birth, national ID number Account Verification & Age Confirmation
Contact Information Email address, mobile number Account Notifications & Support
Financial Information BKash/Nagad/Rocket number, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, browser information, device ID Security Monitoring & Fraud Detection
Gaming Activity Bet history, win/loss records Responsible Gaming & Account Management

When you contact our support team, records of that interaction may also be retained — solely for the purpose of improving our service quality.

03 How We Use Your Information

All collected data is used strictly for defined purposes. kr18 never uses your data unnecessarily. The main purposes are outlined below:

  • Account Management: For registration, login, password reset, and account verification.
  • Payment Processing: To process deposit and withdrawal requests accurately.
  • Customer Support: To ensure your inquiries and complaints receive accurate and timely responses.
  • Security Assurance: To prevent fraud, money laundering, and illegal activity.
  • Legal Compliance: To meet regulatory requirements and fulfill legal obligations.
  • Platform Improvement: To analyze user experience and improve the quality of our services.
  • Promotional Communications: To send relevant offers and bonus information, strictly with your consent.
Clarification: Your personal information is never sold to advertisers or marketing companies under any circumstances.
04 Data Retention & Security Measures

All your personal information is stored on servers secured with advanced encryption technology. kr18 follows these security measures:

1

SSL/TLS Encryption

All data transfers are encrypted with 256-bit SSL.

2

Access Control

Only authorized personnel have access to data on a need-to-know basis.

3

Regular Security Audits

The system is audited regularly and vulnerabilities are actively addressed.

4

Data Retention Policy

Data is deleted within a set timeframe once it is no longer needed.

Even after an account is closed, certain information may be retained for up to five years to meet legal obligations. Once that period has passed, the data is permanently deleted.

05 Third-Party Data Sharing Policy

Kr18 does not sell, rent, or commercially share your personal information with third parties. However, in certain circumstances, limited information may be shared with trusted partners:

  • Payment Processors: Payment gateways such as bKash, Nagad, or Rocket receive only the data needed to complete a transaction.
  • Legal Authorities: Data may be disclosed in response to a lawful order from a government authority or court.
  • Security Partner: Fraud detection and prevention service providers receive limited technical information.
  • Game Software Providers: For Live Casino or slots games, game providers receive only session-related gaming data.

All such third parties operate under their own privacy policies, and kr18 ensures they use your information only for the specified purposes.

06 Cookies & Tracking Technologies

The kr18 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience. We use the following types of cookies:

  • Essential Cookies: To maintain login sessions and keep core services running. These cookies cannot be disabled.
  • Performance Cookies: To remember your preferences and settings, such as language or interface choices.
  • Analytics Cookies: To understand which sections of the site are most visited. All data is fully anonymized.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent certain features of the site from functioning properly.

07 Your Data Rights

Every registered member of the kr18 platform has the following rights regarding their personal data. To exercise any of these rights, please contact our support team:

  • Right to Access: You may request to see what information we hold about you.
  • Right to Rectification: You may request correction of any inaccurate or incomplete information.
  • Right to Erasure: You have the right to request deletion of your data under certain conditions.
  • Right to Restrict Processing: You may request that we restrict the use of your data in certain circumstances.
  • Data Portability: You may request an export of your data in a standard, portable format.
  • Marketing Opt-Out: You may opt out of promotional communications at any time.
Requests are typically processed within 7 to 14 business days of receipt. In some cases, complete deletion of data may not be possible due to legal obligations.
08 Protection of Minors' Privacy

Kr18 strictly prohibits anyone under the age of 18 from registering or using our services. We do not knowingly collect personal information from minors.

Age is verified at registration, and additional identity checks are in place for suspicious cases. If a parent believes their child has registered by mistake, please contact our support team immediately — we will delete that account and all associated data without delay.

Please Note: If an underage account is identified, it will be closed immediately and all balances and bonuses may be forfeited.
09 Privacy Policy Updates

Kr18 may update this Privacy Policy from time to time. If significant changes are made, registered members will be notified in advance by email, and a notice will be displayed upon logging into the site.

Continued use of the site after any changes constitutes acceptance of the updated policy. The date of the latest update is always shown at the top of this page — we recommend checking it regularly.

Frequently Asked Questions

No, kr18 never sells your personal data to third parties. In limited cases — such as payment processing or legal obligations — data may be shared, but always under strict confidentiality agreements.

Data for active accounts is retained for the duration of the account. After closure, certain data may be kept for up to five years as required by law, after which it is permanently deleted.

Contact our support team by email with your account details to submit a request. Processing is typically completed within 7–14 business days.

kr18 retains transaction records, but complete payment details (such as full mobile numbers or PINs) are protected by secure encryption and are not directly accessible to staff.

Click the "Unsubscribe" link at the bottom of any promotional email, or contact our support team. Your request will take effect within 48 hours.

Safe Gaming Experience

Your Privacy Is Protected — Play With Peace of Mind

Your personal data is fully secure at kr18. With SSL protection, a strict privacy policy, and 24/7 support, we are always here for you.

বাংলা