Kr18 FAQ —
All your questions answered here

Each person may only open one kr18 account. If multiple accounts are detected, all of them will be closed and any deposited funds may be forfeited. This rule is strictly enforced to ensure fair and responsible gaming.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and a reset link will be sent to you. Click the link to set a new password. The whole process takes under 5 minutes. If you run into any issues, contact support.

KYC (Know Your Customer) verification is required before making a withdrawal. You'll need to submit a photo of your National ID or passport along with a selfie. Verification is usually completed within 24–48 hours. Once done, you won't need to do it again.

Yes. As part of responsible gaming, you can temporarily or permanently close your account at any time. Simply contact the support team to make the request. Once self-exclusion is active, you will not be able to log in until the specified period has ended.

The minimum deposit on kr18 is BDT 500. Funds are credited to your account within minutes via bKash or Nagad. First-time depositors may be eligible for a welcome bonus.

Most withdrawal requests are processed within 5–15 minutes. However, unverified KYC or first-time withdrawals may take a little longer. Bank transfers can take 1–2 business days. For more information, Withdrawal page View.

kr18 does not charge any transaction fees. However, your mobile banking provider or bank may apply their own charges. Check your payment provider's fee policy before making a deposit or withdrawal.

Common reasons for withdrawal issues include:

• KYC verification not completed
• Bonus wagering requirements not met
• Insufficient account balance
• Below the minimum withdrawal limit

If the problem persists after checking these, please contact support via live chat.

When you open a new account and make your first deposit, a welcome bonus is automatically credited. For bonus amount and terms, On the promotions page See details. Use the applicable promo code at registration to claim your bonus.

A wagering requirement means you must place bets totaling a specified amount using the bonus before you can withdraw it. For example, a 30x wagering requirement on a BDT 100 bonus means you need to wager BDT 3,000 in total. Once the requirement is met, you can withdraw.

Logging in once a day earns you a small bonus or points. The rewards grow the longer your daily login streak. Accumulated points can be converted into bonus funds or free spins. For more details, Promotions See on page.

Most bonuses can be used on slots and casino games. However, some bonuses may be restricted to specific games or categories. Always read the terms and conditions of each bonus carefully. Live betting bonuses typically have their own separate rules.

kr18 offers Live Casino (Baccarat, Roulette, Blackjack, Poker), thousands of Slots, Bingo, Sports Betting, and much more. In the game lobby to view the full list of games. New games are added regularly.

Yes, all kr18 games are mobile-optimized and run smoothly on both Android and iOS devices. No app download needed — enjoy the full experience directly from your browser. Games load seamlessly even on a weak internet connection.

Minimum bet amounts vary across different Live Casino tables. They generally start from BDT 50. Some premium tables may have higher minimums. Casino View full details for each table on the page.

The RTP (Return to Player) for kr18 Slots games generally ranges from 95% to 98%. You can find the RTP for each game in its info section. To find high RTP games, On the Slots page Use the filters.

kr18's Bingo You can see all active Bingo rooms on this page. Several types of Bingo are available — 75-ball, 90-ball, and Speed Bingo. You can start playing from the minimum ticket price.

Yes. kr18 uses 256-bit SSL encryption to keep all data secure. Your personal information and transaction data are never shared with third parties. Regular security audits ensure the system stays up to date.

Go to the "Security" section in your account settings, where you'll find the option to enable 2FA. You can use OTP via mobile number or Google Authenticator. With 2FA enabled, the risk of unauthorized access to your account is virtually zero.

Change your password immediately and notify the support team. kr18's security team will investigate and take the necessary action. If you notice any transactions you did not authorize, request an account lock right away.

The fastest way to reach kr18 support is via live chat — look for the chat button in the bottom corner of any page on the site. You can also email us at [email protected]. We typically respond within 2 minutes.

Yes, kr18's support team can assist you in Bangla. Native-language support is available for Bangladeshi players. Simply type "Bangla" at the start of your chat to be connected with a Bangla-speaking agent.

Start by submitting your complaint via live chat or email. You'll typically receive a formal response within 24 hours. If the issue isn't resolved, it will be escalated to a senior support manager. Every complaint is assigned a tracking number so you can monitor its progress.